Journey Cure Limited customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
- Contact details
- What information we collect, use, and why
- Lawful bases and data protection rights
- Where we get personal information from
- How long we keep information
- Who we share information with
- How to complain
Contact details
Telephone
+442037694210
info@journeycure.com
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
- Name, address and contact details
- Gender
- Pronoun preferences
- Date of birth
- Next of Kin details including any support networks
- Emergency contact details
- Photographs
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
- Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and genetic tests)
- Insurance policy details
- Records of meetings and decisions
- Call recordings
- Information about income and financial needs for funding or personal budget support
We also collect the following information to provide patient care, services, pharmaceutical products and other goods:
- Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Address
- Payment details
- Purchase or service history
We also collect the following information for dealing with queries, complaints or claims:
- Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
- Your right to rectification – You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
- Your right to erasure – You have the right to ask us to delete your personal information. You can read more about this right here.
- Your right to restriction of processing – You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
- Your right to object to processing – You have the right to object to the processing of your personal data. You can read more about this right here.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
- Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Vital interests – collecting or using the information is needed when someone’s physical or mental health or wellbeing is at urgent or serious risk. This includes an urgent need for life sustaining food, water, clothing or shelter. All of your data protection rights may apply, except the right to object and the right to portability.
Where we get personal information from
- Family members or carers
How long we keep information
| Type of Personal Data | Retention Period | Reason for Retention |
| Medical/Health Records (Adults) | 8 years after last contact or treatment | Legal compliance, clinical care, NHS guidance |
| Medical/Health Records (Children) | Until patient reaches age 25 (or 26 if treatment ended at age 17) | Legal compliance, safeguarding, NHS guidance |
| Mental Health Records | 20 years after last treatment | Regulatory requirements, safeguarding, NHS guidelines |
| Social Care Records (Adults) | 8 years from last service provided | Regulatory compliance, safeguarding, service continuity |
| Social Care Records (Children) | Until child’s 25th birthday | Regulatory requirements, safeguarding, statutory compliance |
| Safeguarding Records | Until service user’s 75th birthday (or 6 years after death, whichever is sooner) | Statutory requirements, safeguarding |
| Complaints and Investigations | 10 years from closure of complaint or investigation | Legal, regulatory compliance, reference purposes |
| Financial Records | 6 years after the financial year end | HMRC and financial audit compliance |
| Staff Personnel Files | 6 years after employment ends | Employment law, legal compliance |
| Recruitment Records (unsuccessful candidates) | 6 months after recruitment process ends | Regulatory compliance, potential legal claims |
Who we share information with
Data processors
Bitrix24
This data processor does the following activities for us: They manage our IT systems and their data centers are compliant with GDPR. Please find the information about Bitrix24 infrastructure, sub-processors and joint controllers here: https://www.bitrix24.com/gdpr/
Others we share personal information with
- Other health providers (eg GPs and consultants)
- Suppliers and service providers
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
- you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
- we have a legal requirement (including court orders) to collect, share or use the data;
- on a case-by-case basis, the public interest to collect, share and use the data overrides the public interest served by protecting the duty of confidentiality (for example sharing information with the police to support the detection or prevention of serious crime);
- If in England or Wales – the requirements of The Health Service (Control of Patient Information) Regulations 2002 are satisfied; or
- If in Scotland – we have the authority to share provided by the Chief Medical Officer for Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Syedra Turizm ve Sağlık Organizasyon Hizmetleri A.Ş.
Category of recipient: Türkiye
Country the personal information is sent to: Türkiye
How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113